Return and Exchange Policy – Ethnic Hive (30 Days)
At Ethnic Hive, we strive to provide high-quality products and exceptional service. If you are not completely satisfied with your purchase, we are here to help with our 30-day return and exchange policy.
Eligibility for Returns and Exchanges
- Timeframe: Returns and exchanges are accepted within 30 days from the date of purchase.
- Condition: Items must be unused, unwashed, and in their original condition with tags and packaging intact.
- Non-Returnable Items:
- Customized or personalized products.
- Items marked as final sale or non-refundable.
Return Process
- Contact us at [support@ethnichive.com] with your order number and reason for the return.
- Upon approval, you will receive instructions on how to send the item back to us.
- Customers are responsible for return shipping costs, except in cases of damaged or defective items.
Exchange Process
- Exchanges are subject to availability.
- Follow the same process as returns and indicate your preferred item for exchange.
- If the exchanged item differs in price, we will adjust the payment accordingly.
Refunds
- Refunds are processed once we receive and inspect the returned item.
- It may take 5-7 business days for the refund to reflect in your original payment method.
- Original shipping fees are non-refundable.
Damaged or Defective Items
- If your order arrives damaged or defective, please contact us within 48 hours of receipt with pictures of the issue for a replacement or refund.
Thank you for shopping with Ethnic Hive! We are committed to ensuring your satisfaction and look forward to serving you again.